Customer Service 2020

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I wonder how it will look like the Customer Service in 2020?

In the future customers will select those organizations who can demonstrate they know them well and who offer extraordinary service levels which stand out. Organizations who fail to align their service to meet customers' needs will risk loosing future business. Speed has became a differenciator. Firms that will be able to help their customers save time will leverage this to stand out from their rivals. Social media is changing the way consumers select products and services, based on real time views of others. Our customers are busy people and time is the new luxury. Companies must use new sources and types of data, to rethink the way they track and personalise their service.

What is your idea of perfect customer service for the future?
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