"The next time you check into an Aloft Hotel, you won't have to talk to a real-life concierge to get your restaurant recommendations. All you'll have to do is tap on an iPad.
Aloft Hotels, part of the Starwood Hotels & Resorts Worldwide brand, is piloting a tablet-based concierge program that lets guests research local entertainment options, dining and activities to plan their itineraries.
Each hotel will have two concierge stations near the front desks in the re:mix lounge. Guests will be able to look up directions and phone numbers, make reservations, check on their flight status and print boarding passes on the device.
The guests tend to be more independent and tech-savvy" which means they already have a tablet computer or smart phone to look up this information."
On one side the new ipad concierge tablet might be a great alternative for the very busy people or for those who dont like to communicate or maybe dont know the language of the country, but on the other side to send away a real life concierge it will transform the service and the image of the hotel in a more cold atmosphere then it was before.
My question: why dont we keep both, the concierge which smiles on you and the high tech device who will quickly search for you?
Source:http://travel.usatoday.com/hotels/post/2011/12/aloft-hotels-test-out-ipad-concierge-/594471/1
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